Legal
Policies
Shipping, returns, and privacy information for your peace of mind.
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Shipping Policy
Domestic Shipping (United States)
All artworks are professionally packaged using museum-grade materials to ensure safe transit. Original paintings are shipped in custom-built wooden crates with foam-lined interiors. Prints and smaller works are shipped flat in rigid, reinforced mailers.
- •Standard Shipping: 5-10 business days. Complimentary for orders over $500. Otherwise, $25-$75 depending on size.
- •Expedited Shipping: 2-5 business days. Available for an additional fee quoted at checkout.
- •White Glove Delivery: Available for original artworks in select metropolitan areas. Includes professional uncrating and placement. Quoted upon request.
International Shipping
We ship worldwide through specialized fine art carriers. International shipping costs are calculated based on size, weight, and destination. Customs duties, import taxes, and brokerage fees are the responsibility of the buyer and are not included in the shipping price.
International delivery typically takes 10-21 business days depending on destination and customs processing times.
Insurance
All shipments are fully insured for the purchase value of the artwork. In the unlikely event of damage during transit, please contact us within 48 hours of delivery with photographs of the damage and packaging.
Returns Policy
We want you to love your art. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of delivery.
Eligibility
- •The artwork must be returned in its original packaging and condition, free from damage.
- •Return requests must be initiated within 14 days of delivery by contacting us via email.
- •Return shipping costs are the responsibility of the buyer unless the return is due to a defect or error on our part.
Non-Returnable Items
- •Custom commissions and personalized artworks
- •Workshop registrations (separate cancellation policy applies)
- •Gift cards and digital products
Refund Process
Once we receive and inspect the returned artwork, we will process your refund within 5-7 business days to the original payment method. You will receive an email confirmation when the refund has been issued.
Privacy Policy
Mona Niko Gallery (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We may collect personal information that you voluntarily provide when you make a purchase, submit an inquiry form, subscribe to our newsletter, or register for a workshop. This may include your name, email address, phone number, shipping address, and payment information.
How We Use Your Information
- •To process and fulfill your orders
- •To communicate with you about your purchases, inquiries, and workshop registrations
- •To send you newsletter updates and marketing communications (with your consent)
- •To improve our website and customer experience
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant payment processors and is never stored on our servers.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also unsubscribe from marketing communications by clicking the unsubscribe link in any email. For data requests, please contact us at privacy@monaniko.com.
Cookies
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This policy was last updated on January 1, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.